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TEAM PHOCUSWRIGHT
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"OTAs in China: Consumers Look, But Will They Book?"
09/29/2011 → View past FYI issues → Get PhoCusWright's FYI email |
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As general manager, Asia Pacific, Mr. Badrinathan heads the development of PhoCusWright's business in the Asia Pacific region including strategy, syndicated research, custom engagements and conference activity. Mr. Badrinathan and his team of analysts based in India, China and Japan are focused on the rapidly changing travel distribution markets across Asia Pacific. Ram has authored several PhoCusWright reports: PhoCusWright's Indian Online Travel Overview, PhoCusWright's Australia/New Zealand Online Travel Overview and Asia Pacific Online Travel Marketplace Second Edition, among others. Ram has participated in strategic consulting engagements for global travel management companies, GDS market leaders and transaction services companies in Europe, North America and Asia and moderates the APAC panel at The PhoCusWright Conference. Well-known publications often quote Ram (including The Wall Street Journal, Straits Times Singapore, and Time) and he is frequently invited to address audiences at travel industry conferences. Ram holds a BS in Civil Engineering from the National Institute of Technology, Surat, India and an MBA from Hong Kong University of Science and Technology.
As director, business development, Mr. Bosselaar is responsible for the expansion of PhoCusWright's industry standard syndicated and custom research business. In addition, Cees specializes in destination marketing research and helping DMOs worldwide formulate and hone successful strategies. Cees joined PhoCusWright in February 2007 and is a 20-year veteran in the travel industry. He has wide-ranging, global experience in the air, hotel, car, cruise, and DMO segments. Prior to joining PhoCusWright, Cees served as vice president, marketing and sales in the international division of StarCite, the global meeting and event management company. Other previous positions were vice president, business development at Uniworld (Luxury River Cruises) in Los Angeles and director, North America for the Netherlands Board of Tourism in New York. He holds a BS degree in Marketing from the Hogeschool van Arnhem en Nijmegen (The Netherlands) and an MBA degree in International Management from the Golden Gate University, San Francisco.
Ms. Campetti joined PhoCusWright in 2004 as a database coordinator and office manager. In her current role as events associate, Kimberly has many responsibilities, including managing the development of the conference programs and coordinating the speakers at each event. Prior to PhoCusWright, Kimberly attended Western Connecticut State University and graduated with a BA in Marketing. When she's not working, Kimberly enjoys traveling. She currently splits her life between living in Sherman, CT and New York City.
Ms. Campetti joined PhoCuswright in 2003 as office and database manager. Kristen began her career working at the company headquarters in the small town of Sherman, CT and relocated to New York City in 2006. Currently manager, client services, Kristen has many responsibilities including maintaining client relationships, coordinating logistics for speaking engagements, assisting with new and prospective clients and many others. She also helps to manage the New York office.
Kristen graduated cum laude from Western Connecticut State University in 2003 with a BS in Marketing. She now lives in Manhattan and enjoys exploring the city, and traveling to warm and exotic locations.
As manager, marketing, Mrs. Carey keeps PhoCusWright’s communications with the outside world rolling. Pam's many responsibilities include Web site upkeep, liaising with the creative agency and advertising vendors, managing the development of marketing materials and messages, distributing information, coordinating communications so that clients keep abreast of new reports and happenings at PhoCusWright. Pam does a great job in keeping the multiple tasks for each project organized and on time to better serve all client needs. PhoCusWright is Pam’s first foray into the business world after taking time to stay home and raise two children.
As manager, research operations, Ms. Cepeda oversees the editing, production, and scheduling process for publications and maintains analyst relations. She has a BA in English and Communications from Seton Hall University in New Jersey and holds an MS in Tourism and Travel Management from New York University. Elizabeth lives in the New York City metro area.
Mr. Comeau joined the PhoCusWright team in November, 2007. As director, sales, Pete is responsible for growing PhoCusWright’s syndicated and custom research sales, focusing on intermediaries, technology companies, and media companies. He is also assigned to further increase PhoCusWright’s growing brand awareness through research and report sales to companies within the financial service industry, including investment banks, venture capital firms, hedge funds and consultancies. His mission is to introduce PhoCusWright to global companies who have an investment in the travel, tourism and hospitality industry in order to increase their ability to achieve their long term strategic objectives.
Comeau has worked in the travel and hospitality industry for over 10 years, most recently as a relationship manager at Orbitz Worldwide in Chicago, where he assisted in growing and managing accounts for the white label division. Prior to Orbitz, Comeau was the sales manager at Moguls Mountain Travel, a ski tour wholesaler in Boulder, CO. He helped design, implement and maintain four reservation systems during his tenure and managed and mentored a team of successful sales agents. Comeau holds an MBA from Daniels College of Business and graduated magna cum laude from Bowdoin College with a degree in government and economics.
Ms. Cortese joined PhoCusWright in 2005 after tagging along as a helping hand at the 2004 conference in Hollywood. As event sales manager, Debbie coordinates every aspect of each event sponsorship and exhibition—from concept to deliverables. Debbie works tirelessly to ensure that clients’ needs are met and that their experience as a PhoCusWright sponsor/exhibitor is a positive and seamless one. Prior to her current position she was a certified marketing representative for A Second Opinion in New Jersey where she lives with her husband and two teenage daughters.
Mr. Godard joined PhoCusWright in 2006 to spearhead new technology initiatives, including the development of the new PhoCusWright Web site. As director, marketing technology, Kim researches, develops and implements software-based solutions to support marketing enterprises, enhance productivity and augment data and resource management. He lives and works in Colorado with his wife and two children.
Ms. Harris plays a central role in executing an unparalleled event for PhoCusWright customers. Registration system coordination, customer interface, Web page development, press requests, on-site coordination and post event duties are just snapshots of Lori’s responsibilities. As event manager, she assists clients from the beginning of the relationship until the conclusion of the event. No stranger to the travel industry, Lori previously held a management role at Continental Airlines. She lives in Sherman, CT with her three sons.
Ms. Hoffman joined the PhoCusWright team in 2007 as a research associate and copyeditor for company publications. Colie comes to PhoCusWright with five years of writing, editing, and research experience. She holds a BA from the University of North Carolina at Chapel Hill, an MA from North Carolina State University, and is currently working on her MFA in poetry at Hunter College. Colie lives in New York City.
Ms. Hoffman joined PhoCusWright in the fall of 2007 as manager, event sales. Davian has since transitioned to manager, client services. Her main role is to develop relationships with PhoCusWright Research subscribers and assist them in maximizing their subscription usage and benefits. Prior to PhoCusWright, Davian most recently worked for Moguls Mountain Travel (a Colorado-based custom ski tour operator) and Event Design Group (event planning and production). She counts travel, and its distribution, as a particularly fulfilling interest. Davian recently achieved a personal goal of visiting 30 countries by the age of 30. She has a BA in Art History from the University of Rochester, and currently resides in Colorado.
Ms. Hutzelman helped create PhoCusWright and has been integrally involved with the firm since its inception in 1994. She serves as the senior vice president and has been responsible for growing company events. Under her leadership, the signature PhoCusWright Conference has become the travel industry event of the year. Before PhoCusWright, Carol spent seven years in investment banking marketing, and then switched careers to join the Wolf family lighting manufacturing business. She holds an MBA from New York University's Stern School of Business and a BA from Duke University.
Mr. Jain serves on PhoCusWright’s Asia Pacific team. His research and analytics skills make him an essential part of many research projects including PhoCusWright’s Emerging Online Travel Marketplace in China, PhoCusWright's Social Media in Travel: Traffic & Activity, PhoCusWright's Indian Online Travel Overview Third Edition. Deepak has been actively involved in the development of MasterClass—multimedia-based workshops for interactive learning. As master trainer, he also oversees various training activities for PhoCusWright Learning Solutions in APAC. Deepak is an engineering graduate from Bhopal University and also holds post graduate diploma in advanced computing.
Virendra is responsible for sales of PhoCusWright’s products and services in Asia Pacific. He will be rolling out PhoCusWright’s new learning services division in Asia Pacific, which includes the MasterClass series of workshops for the travel, tourism and hospitality industry. Prior to PhoCusWright, Virendra served as the head, marketing and press relations for leading training institutes in India. He holds a Bachelor's degree in Computer Science from Holkar Science College (India) and an MBA with dual specialization in Marketing (major) and Finance (minor) from DAVV University (Indore).
Mr. Juman is a publishing and online content management specialist with broad experience in business writing and editing, editorial strategy and product development. In addition to having held editorial positions with Simon & Schuster and several business publishers, David was managing editor of the Official Tour Directory and has provided editorial consulting services to numerous companies in the U.S., the U.K., India and elsewhere. As editor, research and Learning Solutions, he writes and edits a variety of PhoCusWright materials, including articles, reports, white papers, presentations and press releases. As part of the company's Learning Solutions team, David also develops training and custom learning content for the travel, tourism and hospitality industry. David has a Bachelor's degree in Psychology from Cornell University, and is currently based in Hyderabad, India.
Ms. Kaci joined the PhoCusWright team to spread knowledge of the company's products and services, and create partnerships throughout Europe, the Middle East, and Africa. A position with REZSolutions—soon to become Pegasus Solutions—brought Florence from France to London. She held various hotel and distribution roles within Pegasus dealing with implementation, in-service delivery, sales, account management, increasing the Internet distribution channels portfolio and transaction volume, and connecting hotel groups in Europe with OTAs to improve partnerships. Most recently, Florence was director, sales and account management (supply and demand) for the EMEA region with Pegasus.
Mr. Kapoor joined PhoCusWright as a research associate in APAC to fulfill his desire to track online travel trends firsthand. He is also involved with building PhoCusWright’s Learning Solutions operations in the region. Prior to joining PhoCusWright, Chetan reported on various aspects of the industry for nearly three years, including attending a number local and international trade shows, conferences and interviewing key people of the trade, and was a journalist for Express TravelWorld, a leading Indian travel trade publication. A Bachelor of Mass Media graduate from the University of Mumbai (Bombay), Chetan enjoys jogging and has participated in four consecutive editions of the Mumbai Marathon. His other interests include meeting new people, discovering new cultures and cuisines, photography, reading up on social media, new technologies, treks and of course, traveling.
After interning at PhoCusWright with the research and events departments, Mr. Ko is now on board full time. Working closely with the events and research teams, Eugene prospects and generates new leads for event sponsorship and research subscriptions. His previous intern experience also includes Manhattan Helicopters as a customer service representative. Eugene is a New York University graduate with a BS in Hospitality and Tourism Management and a concentration in Tourism Development. He resides in New York City.
Ms. Lavenhar joined the PhoCusWright event sales team in April 2010. She has extensive experience in the conference sponsorship industry and has honed her skills with fortune 500 companies. She is responsible for opening dialogues with new clients and developing business opportunities for The PhoCusWright Conference. Ms. Lavenhar moved to PhoCusWright after seven years as the sponsorship director with Euromoney/IMN and previous client related and marketing roles. She splits her time between her home office and PhoCusWright's NYC and Sherman offices. Jennifer shares her life with her husband and two young boys, who all love to travel. She studied Theater at UMASS and Art History/Media Studies at NYU.
Ms. Lent is responsible for leading the finance, accounting, human resources and facilities functions at PhoCusWright and has been with the company since its inception in 1994. Prior to joining PhoCusWright, Christine was assistant controller at Society for Savings in Hartford, CT. She began her career as a certified public accountant at Ernst & Young where she earned her CPA. She graduated from Providence College with a BS in Accounting. Christine lives in Sherman, CT with her two sons.
As director, event sales and marketing, Ms. Perry is responsible for the success of a number of projects including The PhoCusWright Conference. Tahnee leads the event sales team and facilitates numerous marketing programs. Prior to PhoCusWright, Tahnee spent eight years working with the Aspen/Snowmass ski resort—first as the senior sales manager for the Aspen Skiing Company and then as the director, marketing and technology at Stay Aspen Snowmass. In both roles, she developed innovative sales and marketing efforts and aligned community efforts to increase skier numbers. Tahnee graduated from the University of Canberra in Australia with a BA in Communications and moved to the United States in 2002. She now lives in New York City and runs most days in Central Park.
Mrs. Plummer joined PhoCusWright in 1999 as a part-time associate in the accounting department. In 2000 Cathy came on board full-time and soon segued to the events team. In her current position as director, sales, she focuses on the day-to-day operations of event sales. Cathy helps develop, manage and execute sales activities for the company’s conferences. Prior to joining PhoCusWright, she worked in the commercial construction and restoration industry while raising a family. Cathy graduated from Upsala College with a BA in Finance and Business Management.
Mr. Quinby is a travel industry veteran who enhances PhoCusWright's research team with his keen insights, diligent analysis and industry relationships. As senior director, research, he is a key contributor to The Global Edition, Special Reports, and more. Douglas has been contributing to PhoCusWright research as leisure travel analyst for many years, including PhoCusWright's U.S. Online Travel Overview Eighth Edition, Vacation Rental Marketplace: Poised for Change, and PhoCusWright's Travel Agency Distribution Landscape. In addition to providing research and analysis, media relations and marketing services to leading travel technology companies, Douglas has served as director of marketing and communications for Atinera and as packaged travel and technology editor for Leisure Travel News. His articles have appeared in Travel Weekly, ASTA Agency Management, and Travel Counselor magazines. Douglas also conceived and oversaw Travel Technology News, a supplement to Leisure Travel News devoted to technology and the Internet in the leisure travel industry.
Mr. Quinn is chairman of PhoCusWright’s board of directors and a pioneer in digital media and e-commerce. For nearly 20 years, he has been senior executive and private investor with broad experience in strategy, operations, finance and business development in Internet, print, broadcast and cable media, entertainment, financial services, travel services, Web services and enterprise software. Gene has served on numerous boards of public and private companies and non-profits, and he has a background in venture capital, M&A, information technology, product development, marketing, and business development. He is a former senior vice president, online and interactive television at Viacom’s MTV Networks and general manager, interactive services at Tribune Company. Gene holds a BA from the University of Delaware and an
MBA from the Kellogg School at Northwestern University.
After working with PhoCusWright as a market analyst, Ms. Rasore was commissioned by the company to add business development activities in Latin America to her analyst role. Patricia brings more than two decades of industry experience and expertise to this position. Her career spans from the airline industry to travel technology, and from corporate travel to the DMC sector. Prior to joining PhoCusWright, Patricia was ACTE's Latin America regional director, displaying a unique ability to expand operations and generate new business from influential thinkers and key decision-makers across the region. In January 2002, Patricia opened the TAM Brazilian Airlines office in Vienna, where she was responsible for direct sales and BSP growth in Austria and in Central European countries. She is trilingual in English, Spanish and German, and is also comfortable with Italian, basic French and advanced Portuguese. She holds a Bachelor's Degree in Tourism from the Vienna University of Economics and Business Administration. Patricia is based in Buenos Aires, Argentina.
Ms. Reith recently joined PhoCusWright to assist the research team with project management. She works with the analysts to help produce final deliverables that are up to PhoCusWright’s high standards. Her previous positions include director of sales with On Location Tours, where she managed all group and wholesale accounts for the company; and senior account manager with John Wiley and Sons, where she sold and maintained the WileyPLUS homework management program. Cat completed her undergraduate degree in Communications and her MS in Tourism and Travel Management at NYU. After ten years in New York City, she decided it was time to make a big change and now resides in Colorado—closer to the ski slopes.
Ms. Rheem contributes in-depth market reports, survey findings, and analysis for PhoCusWright's Global and European Edition Research Subscription, Special Reports and custom client needs in her role as director, research. As the author of PhoCusWright’s Consumer Travel Report and Going Green: The Business Impact of Environmental Awareness on Travel, one of her core areas of focus is consumer research. Carroll also leverages her experience in hotel distribution for publications including PhoCusWright’s U.S. Online Travel Overview, and oversees content for the PhoCusWright Research Subscription: European Edition. Prior to joining the team, Carroll spent six years working for Starwood Hotels and Resorts Worldwide in various positions encompassing hotel operations, sales and global online distribution. She holds a Master of Management in Hospitality from Cornell University and a BA in Economics from New York University.
As vice president, sales and marketing, Mr. Rosard is responsible for the sales growth of PhoCusWright's research, consulting and events line of businesses. Bruce also leads the marketing team and is responsible for managing the PhoCusWright brand both online and offline. He is also responsible for business development, primarily establishing relationships with trade associations, media companies and other synergistic partners that will benefit PhoCusWright's bottom line. Bruce's mission is to introduce travel, tourism and hospitality firms worldwide to PhoCusWright and to work with those firms to increase their ability to achieve their long term objectives. Prior to PhoCusWright, Bruce was founder, president and CEO of Moguls Mountain Travel (Boulder, CO), a ski tour wholesaler and pioneer in the e-commerce travel market. After establishing the company's first Web site in 1994, he architected the development of KARS, a proprietary online booking and tour management system. He is also credited with creating long-term strategic alliances with major online travel providers and was a founding and long-time board member of SkiTops (the Ski Tour Operators Association). Bruce is a magna cum laude graduate of the University of Connecticut with a BS in marketing.
Ms. Schetzina plays dual roles on the PhoCusWright team, contributing to both marketing and research efforts. As director, communications, Cathy oversees marketing communications for all PhoCusWright products, provides writing leadership, and manages the company's public relations strategy. As senior analyst, Cathy contributes to a range of research efforts as author and editor, including PhoCusWright's Online Traffic and Conversion Report, and PhoCusWright's Mobile: The Next Platform for Travel. Cathy joined PhoCusWright in 2005 to launch The PhoCusWright Research Subscription: Technology Edition (now The Innovation Edition). Cathy gained travel industry expertise as editor of the trade newsletter, Travel Distribution Report, where she produced news and analysis on travel distribution and technology. She is a cum laude graduate of The University of North Carolina at Chapel Hill and received her MA in English from North Carolina State University, where her research focused on technology and culture.
Mrs. Shuart joined PhoCusWright in 1998 to assist in building the company’s internal processes. As senior account manager, Diane maintains efficiency by ensuring clients’ custom research needs are met from concept to deliverables. She coordinates and supports analysts’ activities across all aspects of the research cycle. Living in New Jersey with her husband and two children, Diane is very involved in her community.
Lorraine Sileo is vice president, research, at PhoCusWright Inc., a division of the company she launched in 1998. PhoCusWright’s global marketplace intelligence is the industry standard for segmentation, sizing, forecasting, trends, analysis and consumer travel planning behavior. She is quoted frequently in consumer and trade media and has authored numerous publications (including PhoCusWright's U.S. Online Travel Overview reports and The NEXTgen Traveler™). Lorraine has testified at hearings held by the National Commission to Ensure Consumer Information and Choice in the Airline Industry, charged by Congress to examine the impact of online distribution on the travel industry. Lorraine is also an adjunct professor at New York University's Graduate Center for Hospitality, Tourism and Sports Management and has been analyzing the business and consumer electronics marketplace for various publications and media companies for over 20 years.
With more than 40 years of experience in the Japanese travel industry, Mr. Ushiba will broaden PhoCusWright’s reach into Asia. Along with analysis of the Japanese travel marketplace, Haruo will also increase PhoCusWright’s brand awareness in the region with syndicated and custom research sales. He is a founding member of the Japan Aviation Management Research (JAMR), whose aim is to look into the future of the airline business as it enters a new era of globalization. Haruo has been in various management positions with JAL Group throughout his career. He holds a BA in Commerce from Keio University.
Years ago, a lonely entrepreneur embraced the controversial idea that quality of information would differentiate winners and losers in the then-burgeoning information age. That entrepreneur was Philip Wolf; the year was 1994. The company he founded, PhoCusWright Inc., is now the premier source for travel, tourism and hospitality intelligence, and nearly every industry presentation has at least one slide that says, "Source: PhoCusWright." He began his travel career in May 1989 heading a small agency. After two decades of analyzing and scrutinizing market trends, Philip has built a brand around his trademark catchphrase: "Strategically correct, not politically correct." He is the architect of the annually acclaimed PhoCusWright Conference and has taken the stage one-on-one with many of the industry elite. A sought-after speaker around the world, he has addressed audiences on five continents and is frequently quoted in consumer and trade media. Philip was named to Travel Weekly’s "Club 33: The Most Influential People in the Travel Industry." Formerly an adjunct professor at NYU's Graduate Center for Hospitality, and Tourism, he is currently a distinguished lecturer at the Cornell University School of Hotel Administration. Philip has served as board director for companies on three continents, currently for global media property Tnooz – Talking Travel Tech and India's MakeMyTrip. Prior to PhoCusWright, Philip was CEO of a venture-funded software developer and travel booking engine pioneer. He is a magna cum laude graduate of Duke University and holds an MBA from Vanderbilt University. Decades after first espousing the power of Internet travel, Philip continues to spark industry epiphanies… and leave audiences buzzing. Use 